City of Rockwall - Utility Billing


HOW TO USE OUR ONLINE PAYMENT PORTAL CITY OFFICES Rockwall, Texas – November 20, 2024 – City offices will be closed next Thursday and Friday, Nov. 28 and 29 for Thanksgiving. Republic Waste will run one day behind on Thursday and Friday. BILL PAYMENT VIEW / PAY YOUR BILL ONLINE Click on the link above to access the ONLINE BILL PAYMENT SYSTEM. We also offer you the convenience of using your credit/debit card to pay your City bill. Utility payments can be made in person, drop box, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box is located at the north end of the City Hall parking lot. There is a $35.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check. Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice. TELEPHONE PAYMENT OPTION City of Rockwall is offering a new method to access your account 24 hours a day, 365 days a year! You can still login to the online portal to view and pay your bill this is just another convenient way to pay your bills. Access your updated account instantly Hear real-time balances Enter your information securely through an automated system. All you need is your 8-digit account number. Call (877) 879-9890 today! NEW SERVICE As a new water customer you are required to pay a deposit of $100.00 for domestic residential water service and $200.00 for commercial and all irrigation meters. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You can either come in to our office to set up the services or you can click on one of the links below to setup or change service. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com. New Service Application \| Transfer Service \| Disconnect Service RECYCLING SIMPLIFIED! There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days. Find out more... \| Recycle Coach Web App HOUSEHOLD HAZARDOUS WASTE Household hazardous waste items will now be collected directly from the comfort of your home! more... BUSINESS HOURS Monday – Friday 8:00 a.m. to 5:00 p.m. P: (972) 771-7736 F: (972) 771-7728 customerservice@rockwall.com DO NOT SEND AN EMAIL MESSAGE IF YOU HAVE AN EMERGENCY After hours, weekends and holidays, please call the Rockwall Police Department at (972) 771-7724 Location: City of Rockwall 385 S. Goliad Street Rockwall , Texas 75087 POLY CARTS AVAILABLE Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.97 a month for trash pick-up. For Information, please call (972) 771-7736. MUNICIPAL ENERGY USAGE FOR CALENDAR YEAR 2023 The City of Rockwall purchases natural gas from Atmos Energy Corporation. In Calendar Year 2023, the City of Rockwall purchased a total of 18,584 thousand cubic feet (MCF) of natural gas. The City of Rockwall purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2023, the City of Rockwall purchased a total of 9,164,341 kilowatt hours. The City of Rockwall purchases water from the City of Rockwall and Mt. Zion Water Supply. In calendar year 2023, the City of Rockwall purchased a total of 5,765,293 gallons of water. The total cost of natural gas, electricity, and water purchased by the City of Rockwall in calendar year 2023 is $1,445,174.50.		RESIDENTIAL/COMMERCIAL RATES You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736. Current Rates \| Residential Garbage Info \| Residental Recycling Info A Resolution of the City Council of the City of Rockwall, Texas fixing the rate to be charged for water and wastewater services furnished by the City; providing for an effective date. Resolution No. 23-13 UNCLAIMED PROPERTY State of Texas Property Code 6 "Unclaimed Property Code 76" requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner's right may claim the property by coming to the Finance Department at City Hall, 385 S. Goliad St., Rockwall, Texas 75087 Unclaimed Property BULK PICKUP SCHEDULES BULK PICKUP ZONES

HOW TO USE OUR ONLINE PAYMENT PORTAL

CITY OFFICES
Rockwall, Texas – November 20, 2024 – City offices will be closed next Thursday and Friday, Nov. 28 and 29 for Thanksgiving. Republic Waste will run one day behind on Thursday and Friday.

BILL PAYMENT

VIEW / PAY YOUR BILL ONLINE

Click on the link above to access the ONLINE BILL PAYMENT SYSTEM. We also offer you the convenience of using your credit/debit card to pay your City bill.

Utility payments can be made in person, drop box, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box is located at the north end of the City Hall parking lot.

There is a $35.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.

Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.

TELEPHONE PAYMENT OPTION
City of Rockwall is offering a new method to access your account 24 hours a day, 365 days a year! You can still login to the online portal to view and pay your bill this is just another convenient way to pay your bills.

Access your updated account instantly
Hear real-time balances
Enter your information securely through an automated system.

All you need is your 8-digit account number.
Call (877) 879-9890 today!

NEW SERVICE
As a new water customer you are required to pay a deposit of $100.00 for domestic residential water service and $200.00 for commercial and all irrigation meters. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You can either come in to our office to set up the services or you can click on one of the links below to setup or change service. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com.

New Service Application | Transfer Service | Disconnect Service

RECYCLING SIMPLIFIED!
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days.
Find out more... | Recycle Coach Web App

HOUSEHOLD HAZARDOUS WASTE
Household hazardous waste items will now be collected directly from the comfort of your home! more...

BUSINESS HOURS
Monday – Friday
8:00 a.m. to 5:00 p.m.
P: (972) 771-7736
F: (972) 771-7728
customerservice@rockwall.com

DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY

After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724

Location:
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087

POLY CARTS AVAILABLE

Poly Carts Available Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.97 a month for trash pick-up. For Information, please call (972) 771-7736.

MUNICIPAL ENERGY USAGE
FOR CALENDAR YEAR 2023

The City of Rockwall purchases natural gas from Atmos Energy Corporation. In Calendar Year 2023, the City of Rockwall purchased a total of 18,584 thousand cubic feet (MCF) of natural gas.

The City of Rockwall purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2023, the City of Rockwall purchased a total of 9,164,341 kilowatt hours.

The City of Rockwall purchases water from the City of Rockwall and Mt. Zion Water Supply. In calendar year 2023, the City of Rockwall purchased a total of 5,765,293 gallons of water.

The total cost of natural gas, electricity, and water purchased by the City of Rockwall in calendar year 2023 is $1,445,174.50.

RESIDENTIAL/COMMERCIAL RATES
You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736.
Current Rates | Residential Garbage Info | Residental Recycling Info

A Resolution of the City Council of the City of Rockwall, Texas fixing the rate to be charged for water and wastewater services furnished by the City; providing for an effective date.

Resolution No. 23-13

UNCLAIMED PROPERTY
State of Texas Property Code 6 "Unclaimed Property Code 76" requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner's right may claim the property by coming to the Finance Department at City Hall, 385 S. Goliad St., Rockwall, Texas 75087
Unclaimed Property

BULK PICKUP SCHEDULES

BULK PICKUP ZONES

Bulk Pickup Zones